Alinta Energy attracts sharply divided reviews, with 72% of 222 ratings falling into the one or two-star range. Most negative feedback centres on a fundamentally broken online account system where password resets and verification codes routinely fail to arrive, leaving customers unable to access their accounts or manage direct debits. Call centre staff are often praised for warmth and problem-solving, yet the company has mishandled vulnerable households, applied surprise fees, and ignored repeated customer reports of technical failures.
WA customers report systematic frustration with app unavailability and routing to the wrong regional teams. Several long-standing customers have switched providers specifically because of billing errors, payment update failures, and the company's refusal to prioritise reconnections for households with children facing cold or no cooking facilities. Competitive rates and occasional staff excellence cannot offset the pattern of neglect around core account management.
Energy and Water Ombudsman WA receives mostly critical feedback. One reviewer praised their website and staff professionalism, but four of five other reviews describe unresponsive complaint handling, staff shortcomings, and a perception the organisation fails to hold utilities accountable.
Source Energy Co operates solar and battery systems across Perth but faces severe reputational damage from chronic communication failures. Most recent five-star reviews (a year old) cite responsive staff, yet older complaints detail 50+ unanswered calls, months without email replies, and billing errors that left customers unable to pay their bills.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-05