Core details are sourced from this business's Google Business Profile (checked 2026-09-05).
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Long-running Osborne Park supplier with loyal customers praising their technical knowledge, remote support, and honest product advice. Recent in-store complaints and older installation disputes raise concerns about service consistency and post-sale follow-up.
Nearly all reviewers report fast bookings, punctual on-site arrival, and skilled technicians who explain faults clearly without pushing unnecessary work. Service spans servicing existing split or ducted systems, diagnostics, component repair, and new installations. Named staff like Dan, Ed, and Liam earn consistent praise for efficiency and politeness. One customer waited over four hours due to a technician no-show, and the office only learned where the missing technician was after being called; however, a replacement (Ed) completed excellent work. Pricing is rated fair by most; one reviewer noted it competitive for Western Australia. Reviewers value the team's honesty about what work is actually needed and their willingness to service elderly relatives with patience. Site cleanliness and follow-up communication stand out repeatedly.
James and Brendon handle pool heating from quote to install with speed and care. Reviewers consistently note same-day responses, fair pricing, tidy workmanship, and a willingness to fix problems years after the original install. One booking to completion often takes under a week. The business excels at explaining options, accommodating tricky installations, and treating longtime customers as priorities even outside hours. Named staff expertise, Madimack equipment reliability, and aftercare reputation dominate the feedback.
Last updated 2026-09-05