Staff earn consistent praise for friendly advice and quick response to obscure orders. Prices undercut rivals, and many customers return. However, a subset of Exide battery failures within warranty and disputes over warranty coverage cast doubt on product reliability or the business's handling of claims.
Based on limited recent reviews, so treat this as low-confidence.
Staff are friendly and knowledgeable, with most reviewers praising helpful service and quick responses. Two isolated complaints about pricing and attitude contrast sharply with the bulk of five-star feedback.
Lawrence & Hanson Osborne Park is an electrical and solar wholesaler with strong stock depth and responsive service. Most reviewers praise their range and staff knowledge, though older complaints surface accounts issues and one serious legal practice allegation.
Customers consistently report smooth, transparent quotes backed by staff who explain options clearly and ensure federal and state rebates are claimed. Installers arrive on time, work cleanly, and walk owners through their new system-solar, battery, hot water, or EV charger-with professionalism and care. Follow-up calls and customised manuals are typical. Rare friction points are minor: one customer received generic post-install guidance rather than bespoke inverter settings, and stock shortages have occasionally meant second-day completions. Across 420 reviews, 97% are five-star. Named staff like Maya, Louis, Madison, Adon, Dan, and Nathan crop up for their patient, jargon-free explanations and swift responses to questions. The company repeatedly honours original quote prices even when rebates drop or install dates slip. Reviewers note Positive Energy was stockable and responsive when other installers quoted months of delays. Systems range from modest 8.8 kW solar with 15–16 kWh battery to large 13.8 kW arrays with 54 kWh SigEnergy packs, with pricing reflecting rebates applied. One widowed customer remarked on the care and consideration shown; another praised handling a complex install with difficult cable routing.
Last updated 2026-08-05