49 low data
ARC Energy Ltd.
4.0(3)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Solar Energy CompanyResidential Solar Panel SystemsSolar Energy System Service
ILLUMINA ENERGY
Residential Solar Panel SystemsSolar Energy CompanySolar Energy System ServiceCommercial & Industrial SolarSolar Panel Maintenance Service
- Services
- Residential Solar Panel Systems, Solar Energy Company, Solar Energy System Service
- Reviews
- 57
What recent reviews say
Illumina Energy delivers solid residential and commercial solar installs that typically finish on schedule and cost less than competitors. Muhammad, Saqib, Hamza, and Mohammed named in reviews consistently show friendliness and problem-solving. Two critical failures stand out: a customer's bill jumped fourfold post-install with batteries charging at night (fixed after five weeks, no refund offered), and contract terms changed without clear disclosure before installation finished. Most installations go smoothly.
The business claims service across VIC, QLD, WA, and SA, though review evidence centers on Perth. Competitive pricing and willingness to source alternative equipment when stock runs short draw repeated praise. After-hours responsiveness separates them from peers in customer experience. Double-storey and three-phase installs completed without cost overruns. However, when something breaks, accountability can vanish.
Praised for
- professional, proactive installation teams
- transparent quoting and honest advice
- fast on-time completion
- after-hours support and responsiveness
- competitive pricing
Watch-outs
- contract changes after installation without clear notice
- delayed fault resolution (5 weeks reported)
- billing issues and performance problems post-install
- no compensation for mistakes
knowledgeable-stafffair-pricingreliable-installationgood-after-sales-supporttransparent-quotingresponsive-customer-servicehonest-adviceefficient-installation-team
Best for: Homeowners and businesses seeking prompt, priced-competitive solar and battery installs in Perth metro.
Think twice if: Contract terms or post-install performance issues: get everything signed off before work starts and confirm system performance on day one.
Strengths
- Installs on time and to budget
- Staff respond after hours and at weekends
- Competitive pricing against multiple quotes
- Sources alternative equipment when stock unavailable
Worth knowing
- Named staff: Muhammad, Saqib, Hamza, Mohammed praised for responsiveness and professionalism
- Completed 3-phase, double-storey installs without cost surprises
- Sourced alternative battery unit when original became unavailable to meet rebate deadline
- One customer reported 5-week delay fixing a battery charging fault; no compensation offered
- Contract amendments occurred post-installation in at least one case
What reviews say by service
- Residential Solar Panel Systems
- Quick, professional install with friendly staff; one case of bill increase and battery malfunction post-install.
- Commercial & Industrial Solar
- Large systems completed on time; team described as proactive and professional.
- Battery Storage Systems
- Reliable installs; one critical failure with night charging and billing surge taking five weeks to resolve.
- Solar Energy System Service
- Website claims maintenance and fault detection; reviews praise responsiveness but show gap in accountability when faults take weeks to fix.
- Solar Panel Maintenance Service
- Claimed on website; no detail in reviews.
How it compares
- Rated 4.7 against a 4.57 average across the 133 solar energy company businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How we scored this
How We Score Star rating 78
Review volume 77
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
53
4
0
3
0
2
0
1
4
Common questions
- How fast can they install?
- Most customers report installation completed on the promised date. One 3-phase, double-storey job was complex but finished without delay.
- Do they help with rebates?
- They actively sourced alternative equipment to help a customer meet the May rebate deadline. Website lists no explicit rebate specialist service.
- What happens if something breaks?
- One customer reported a battery fault took five weeks to fix. Staff respond to calls after hours and weekends, but accountability for delays and billing consequences was not clear.
Similar solar energy equipment suppliers nearby
18 low data
Goshawk Energy Pty Ltd
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Solar Energy CompanyResidential Solar Panel SystemsSolar Energy System Service
67
Lux
4.1(224)✓ Google-verified
Five-star reviewers describe efficient, professional installation and skilled teams; however, a substantial bloc of one-star reviews document systematic failures: deposits taken months ago remain uninstalled, calls and emails go unanswered, promised refunds are withheld, and customers report legal action underway with Consumer Protection and the ACCC. Some installs proceed smoothly; aftercare and warranty follow-up are patchy, with system failures left unresolved and warranty teams chasing parts while Lux itself stays silent.
Extended Warranty & Aftercare SupportResidential Solar Panel SystemsSolar Energy Company