Five-star reviewers describe efficient, professional installation and skilled teams; however, a substantial bloc of one-star reviews document systematic failures: deposits taken months ago remain uninstalled, calls and emails go unanswered, promised refunds are withheld, and customers report legal action underway with Consumer Protection and the ACCC.
Some installs proceed smoothly; aftercare and warranty follow-up are patchy, with system failures left unresolved and warranty teams chasing parts while Lux itself stays silent.
Recent shift: Since September 2025, complaint volume has grown sharply. Early reviews (5 months ago and earlier) show mixed but less severe tone. Deposits taken from October 2025 onward are now 5-10 months unresolved; escalations to police, Consumer Protection, and ACCC began in late 2025 and continue into June 2026. The pattern suggests a capacity or operational crisis starting late 2025.
Review evidence is limited. Their website lists waste-to-energy and biofuel production services for Perth, but customer feedback is not available to assess installation quality or service reliability.
Review evidence is limited. The business states it has operated since 2010 and their website lists residential and commercial solar installation, battery storage, hybrid systems, off-grid solutions, monitoring, and maintenance across WA and other Australian states.
Ford and Doonan West Perth delivers consistently strong installation and service for residential air conditioning work, with experienced teams who handle complex jobs and train customers thoroughly. Staff like Jordan, Reuben, and Kevin have earned specific praise for going beyond the scope to fix problems the same day and keeping clients informed through long approval periods.
Last updated 2026-08-05