Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-09-05.
One long-standing customer reports a malfunctioning $18,000 system (solar, battery, heat pump) that stopped working a year after installation. The company has ignored emails and phone calls for months, leaving the family frustrated with non-functional equipment. Limited evidence available; most reviews are too old or brief to confirm a pattern.
Based on limited recent reviews, so treat this as low-confidence.
Most reviews praise AusInd's install quality and fair pricing, with named technicians earning consistent mention. One older complaint details months-long delays on a warranty replacement.
All 34 reviews are five-star. Reviewers consistently praise Mick and his team for arriving on schedule, communicating well, and delivering clean panels with visible before-and-after proof. Several customers report measurable energy gains after cleaning (up to 1.8 kWh daily), and many book repeat annual services. Pricing is noted as fair: $5 per panel with a $90 minimum, gutters around $200 for a three-bedroom home.
Alex and the team deliver fast emergency replacements, often within hours or the next day, paired with genuine support that extends well beyond installation. Heat pump systems run reliably for years with staff happy to troubleshoot remotely or visit if needed; pricing consistently beats competitors, and the crew arrive on schedule and leave the old unit removed. The standout is the after-sales responsiveness: customers report Alex answering calls in minutes, making program tweaks over the phone, and Ureco following up months later to check everything still runs well. One customer flagged the upfront payment requirement, though the installation was executed flawlessly.
Last updated 2026-09-05