Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-09-05.
Most reviewers report call centre staff who are rude, unhelpful, or uncontactable when problems arise. Technicians themselves receive occasional praise, but the warranty process frustrates customers: charges for labour on warranty claims, repeated failures on the same part, and refusal to honour coverage leave the warranty almost meaningless. One positive review from 8 years ago stands alone.
Based on limited recent reviews, so treat this as low-confidence.
Solahart Industries operates from Welshpool with a stated history since 1953. The business claims CEC-accredited installers and a service range spanning solar systems, hot water, battery storage, and EV chargers. Review evidence is not available to verify customer experience.
Staff at Alt-Tech bring hands-on expertise to off-grid, battery, and solar system builds. They spend time diagnosing problems, explaining options, and helping customers fine-tune setups after installation. Many reviewers note competitive Perth pricing and same-day stock availability that beats waiting weeks for online orders. Specialists like Donald, Josh, Bryan, Luke, and Rabbani are named for going beyond basic help. The shop handles custom cables, Victron equipment programming, battery diagnostics, and multi-inverter advice with equal care. Returns are processed without fuss, and customers report saving hundreds by solving problems on-site rather than replacing equipment.
Most reviewers praise fast, professional installations and competitive pricing, with staff like Stacy, Ivan, Rahul, and Tony earning repeated mention for responsiveness and knowledge. System performance is consistently rated as reliable. However, a subset experienced severe delays (3-6 months versus promised timeframes), missed government rebate deadlines costing customers thousands, conflicting technical advice between installers, and unresponsive follow-up. One customer reported losing a $14,000 rebate opportunity; another was quoted double the original price after delays. These are not minor hiccups but project-ending issues for affected households.
Last updated 2026-09-05