AGL | Perth Energy

AGL's customer service infrastructure is overwhelmed and dysfunctional across its listed offerings. Reviewers report dropped calls, endless hold times, rude or unintelligible staff, billing errors that persist despite repeated contact attempts, and failures to complete basic tasks like closing accounts or connecting gas on schedule.

The business operates call centres with language barriers and limited phone access; technical problems on their website and app go unfixed for months. No reviewer mentions satisfaction with solar, hot water, batteries, or maintenance work. The few who reached a resolution spent hours in the process; most abandoned contact attempts entirely.