Five-star reviewers consistently praise ATCO for rapid emergency response, with technicians arriving within hours and resolving gas issues competently. Negative reviewers focus on customer service friction (rude phone staff), unexpected meter replacements, and frustration with high read charges and limited business hours accommodation-complaints often tied to what reviewers see as monopoly leverage rather than service quality.
Recent shift: The complaint themes centre on interactions within the past year (poor phone support from Deborah 5 months ago, unexpected meter change 1 year ago), while five-star emergency-response praise spans the full 3-year review window, suggesting no marked recent change in service delivery-only heightened recent frustration with administrative processes.
Greig and Nathan lead a team that consistently delivers efficient solar and battery installs with honest advice and no pressure to over-buy. Customers praise their technical knowledge, fair pricing, on-time work, cleanup, and willingness to help with faults even on systems they did not install.
Most older reviews praise Amanda's solar installs and energy savings, with staff like Alex Koresis noted for genuine advice. Recent one-star reviews flag communication lapses, app confusion, and long-standing complaints about disorganization, creating tension between proven project delivery and operational reliability.
Most customers praise Mark's willingness to troubleshoot after hours and his installers' professionalism, especially with off-grid and battery systems. But two detailed complaints describe critical failures: panels left half-disabled for over two years after a roof repair, and a battery system installed that didn't meet stated requirements, with Mark reluctant to take responsibility until threatened with regulatory action.
Last updated 2026-08-05