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Plumbdog

Updated 2026-08-05 · 2,638 reviewed · 195 listed · Scored from 1,292 Google reviews · How we rank ›

4.4(1292) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Solar Hot Water SystemsResidential Solar Panel SystemsSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance Service
Plumbdog
Services
Solar Hot Water Systems, Residential Solar Panel Systems, Solar Energy Company
Reviews
1292

What recent reviews say

Plumbdog draws strong praise for fast callout times, named technicians (Zenn, Evan, Chris, Ezra, James) who explain work clearly, and finishing jobs efficiently. Five-star reviews highlight same-day availability and clean worksite practices.

However, recent complaints flag inconsistent practices: customers charge $125 for callout fees that may not credit toward work, complex leak detection priced per hour without guarantee of finding the problem, and at least one instance of charged rework and refused compensation. The gap between typical five-star service and these outlier experiences suggests pressure to upsell diagnostics or inconsistent job completion standards.

Praised for
  • fast response times
  • named staff professionalism and communication
  • thorough diagnosis and explanation
  • efficient work and job completion
  • clean worksite practices
Watch-outs
  • charging for quotes without tangible outcome
  • work quality issues requiring second visit
  • lack of follow-up on scoped jobs
  • pricing for diagnostics without guarantee of fix
responsive-customer-servicereliable-installationknowledgeable-staffhidden-costspoor-communication
Best for: Households needing same-day emergency plumbing or hot water system repair in Perth metro
Think twice if: Clarify upfront whether diagnostics (leak detection, quote inspection) carry per-hour charges and how they credit toward final job cost.

Strengths

  • Same-day/next-day emergency availability
  • Named technicians praised for clarity and workmanship
  • over thirteen years operating
  • rapid response within 30 minutes reported

Worth knowing

  • Technicians named: Zenn, Evan, Ezra, Chris, James, Emily, Josh, Em
  • Callout fee $125 inc GST (if no work proceeds; credit toward job disputed in one complaint)
  • Saturday/weekend availability documented
  • 30-minute response time reported
  • Richard Palmer (PL7708, GF13261) and James Paiva (PL8022, GF12480) listed as licensed staff

What reviews say by service

Solar Hot Water Systems
Website lists hot water system diagnosis, repair, replacement; reviews praise fast service and professionalism but do not detail specific hot water outcomes
Solar Energy System Service
Not evidenced in review text; listed as service category but reviews focus on plumbing and leak detection
Solar Panel Maintenance Service
Not evidenced in review text

How it compares

  • Rated 4.4 against a 4.65 average across the 41 solar hot water systems businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 60
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
1086
4
23
3
9
2
15
1
159

Common questions

What is the callout fee and does it credit toward my bill?
Plumbdog charges $125 inc GST if no work proceeds; one recent review disputes whether this credit applies to completed jobs, so confirm terms before booking.
Can Plumbdog attend on weekends or evenings?
Yes; reviews document Saturday afternoon and late-day callouts completed within 30 minutes of calling.
Do they charge separately for leak detection?
Yes; leak detection is quoted per hour (example: $545 first hour, up to $950 second hour) with no guarantee of finding the problem. Clarify the scope before agreeing to diagnostics.
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Last updated 2026-08-05