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The Installers

Updated 2026-08-05 · 2,638 reviewed · 195 listed · Scored from 101 Google reviews · How we rank ›

4.4(101) 74 composite score See reviews on Google ✓ Google-verified
Residential Solar Panel SystemsSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance Service
The Installers
Services
Residential Solar Panel Systems, Solar Energy Company, Solar Energy System Service
Reviews
101

What recent reviews say

Most customers praise Jacob and the team for knowledgeable, efficient installation work on CCTV and security systems, with fair pricing and thorough after-sales guidance. Professional finish and punctual service stand out as consistent strengths.

However, a small number report significant issues: incomplete installations with missed components, long delays responding to service requests, and one customer faced aggressive upsells totalling $1700 with the original job later left unfinished. These complaints centre on follow-through and accountability rather than workmanship quality.

Praised for
  • knowledgeable technicians
  • professional and efficient installation
  • good after-sales support and guidance
  • fair pricing and competitive quotes
  • clean workmanship
Watch-outs
  • incomplete jobs and missed tasks
  • poor follow-up on service requests
  • communication lapses and unresponsive support
  • price increases and upsells
knowledgeable-stafffair-pricingreliable-installationgood-after-sales-supportefficient-installation-teamdelayed-installationno-follow-up-support
Best for: Homeowners and small businesses wanting security camera or alarm systems installed by knowledgeable, hands-on technicians who explain options clearly.
Think twice if: Track record shows lapses in completing jobs and responding to follow-up service requests; request written confirmation of scope before paying in full.

Strengths

  • Jacob and team named repeatedly as knowledgeable and personable
  • Competitive pricing; quoted cheapest in several customer comparisons
  • Thorough post-installation walk-through and ongoing phone support
  • Clean, tidy workmanship and respectful of property

Worth knowing

  • Jacob and Siva named repeatedly as lead installers
  • Customers praise emergency same-day camera installation and system upgrades
  • One customer complaint: $2999 system with $1700 upsell; job left incomplete with door sensors uninstalled; business sought $299 call-out fee to finish
  • Another complaint: six weeks without response to faulty sensor service request after initial password reset help
  • Multiple customers returned for repeat jobs over years
  • Security Agents Licence SC 61906 listed on their website

What reviews say by service

Solar Energy Company
No solar work mentioned in reviews; inputs show business provides security and audio-visual services only.
Residential Solar Panel Systems
No solar installations discussed in reviews; business focuses on security systems and cabling.
Solar Energy System Service
Not evidenced in reviews; business does not appear to provide solar system service.
Solar Panel Maintenance Service
Not mentioned in reviews; no solar maintenance work evident.

How it compares

  • Rated 4.4 against a 4.56 average across the 121 residential solar panel systems businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

How We Score
Star rating 63
Review volume 87
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
82
4
3
3
0
2
4
1
12

Common questions

How quickly can The Installers do an installation?
Turnaround varies with job scope. One customer reports same-day camera installation squeezed in before a public holiday; others describe efficient, punctual service. Initial installation typically completed in one visit if components are on hand.
Do they offer after-installation support?
Yes. Customers report Jacob walks through system operation thoroughly at handover and remains available to answer questions over the phone. One customer noted free password reset help after losing access.
Are they competitively priced?
One customer received four quotes and The Installers came in cheapest. Another describes pricing as reasonable. However, one customer reports a steep $1700 upsell on top of an initial $2999 quote.
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Last updated 2026-08-05