Pro Custom Energy vs Positive Energy Solutions: which offers better warranty and aftercare?
Both installers rate highly across Perth Metropolitan, but they back their work differently once the panels are up. This comparison, built using our methodology, looks specifically at what happens after handover: who documents the system, who stays reachable, and who has a track record at scale for aftercare.
The differences that matter
- Post-install documentation. Positive Energy Solutions provides customised manuals with site photos and named consultants for follow-up, while Pro Custom Energy's aftercare is described more generally as staff remaining available after handover.
- Scale of aftercare track record. Positive Energy Solutions has 420 reviews with 97% five-star, giving a much larger sample of aftercare outcomes than Pro Custom Energy's 103 reviews.
- Price and rebate protection over time. Positive Energy Solutions explicitly honours original quoted prices even if rebates drop or install dates slip, a concrete aftercare-adjacent guarantee not mentioned for Pro Custom Energy.
- Known support gaps. Positive Energy Solutions has documented (rare) friction points like generic post-install guidance or stock-driven delays, whereas Pro Custom Energy's summary reports no such gaps, though its smaller review volume means less is known either way.
- Named support contacts. Positive Energy Solutions reviewers repeatedly name individual staff (Maya, Louis, Madison, Adon, Dan, Nathan) for responsive follow-up, while Pro Custom Energy's aftercare praise centres on the team and lead installer Bupendra generally.
Side by side
- Google rating
- Pro Custom Energy: 5 (103 reviews)
- Positive Energy Solutions: 4.9 (420 reviews)
- Services
- Pro Custom Energy: battery storage, warranty aftercare, residential solar, solar energy company
- Positive Energy Solutions: solar hot water, battery storage, warranty aftercare, residential solar
- Aftercare documentation
- Pro Custom Energy: General availability after handover, no specific manual or photo process mentioned
- Positive Energy Solutions: Customised manuals with site photos provided as standard
- Complex or large system support
- Pro Custom Energy: Handles combined solar and battery installs, residential and commercial
- Positive Energy Solutions: Track record spans small 8.8kW/15-16kWh setups to large 13.8kW/54kWh SigEnergy packs, including difficult cable routing jobs
- Industry recognition for service
- Pro Custom Energy: Not mentioned in the data
- Positive Energy Solutions: SolarQuotes #1 Rated Installer WA and SunWiz #1 Local Solar Hero Perth Inner
- Verification
- Pro Custom Energy: Google-verified
- Positive Energy Solutions: Google-verified
- Composite score
- Pro Custom Energy: 91
- Positive Energy Solutions: 90
Within 3 points of each other, so treat them as effectively tied on overall quality. The choice below is about fit, not the score.
What reviewers say
Pro Custom Energy
Installation teams arrive on time, complete work in a single day, and leave sites spotless. Reviewers consistently report responsive staff who explain options without pressure, install both solar and battery systems neatly, and remain available after handover.
Bupendra and the crew handle residential and commercial setups across Perth, with praise for Fox ESS batteries and professional wiring. Several reviewers note competitive pricing compared to other local quotes, and systems run smoothly through poor weather within weeks of setup.
Positive Energy Solutions
Customers consistently report smooth, transparent quotes backed by staff who explain options clearly and ensure federal and state rebates are claimed. Installers arrive on time, work cleanly, and walk owners through their new system-solar, battery, hot water, or EV charger-with professionalism and care. Follow-up calls and customised manuals are typical. Rare friction points are minor: one customer received generic post-install guidance rather than bespoke inverter settings, and stock shortages have occasionally meant second-day completions. Across 420 reviews, 97% are five-star.
Named staff like Maya, Louis, Madison, Adon, Dan, and Nathan crop up for their patient, jargon-free explanations and swift responses to questions. The company repeatedly honours original quote prices even when rebates drop or install dates slip. Reviewers note Positive Energy was stockable and responsive when other installers quoted months of delays. Systems range from modest 8.8 kW solar with 15–16 kWh battery to large 13.8 kW arrays with 54 kWh SigEnergy packs, with pricing reflecting rebates applied. One widowed customer remarked on the care and consideration shown; another praised handling a complex install with difficult cable routing.
Which should you pick?
Pick Pro Custom Energy if
- You want a smaller, tight-knit crew where the same team (Bupendra and crew) handles the job start to finish
- You're after single-day turnarounds and are comfortable with less-documented aftercare process
- You value a slightly higher composite score and a spotless, fast install experience
Pick Positive Energy Solutions if
- You want aftercare backed by a large, proven review base (420 reviews) rather than a smaller sample
- You want customised manuals, site photos, and named consultants you can follow up with directly
- You want price protection even if rebates or timelines change after the quote
Verdict
For extended warranty and aftercare support specifically, Positive Energy Solutions has the stronger, better-documented case. Its aftercare is backed by customised manuals, named consultants who respond promptly, a rebate and price-honouring policy that protects customers after the fact, and a much larger volume of reviews (420 versus 103) confirming this pattern holds up at scale. Pro Custom Energy earns a slightly higher composite score and clearly delivers on installation quality and responsiveness, but its aftercare is described only in general terms, with less evidence of structured follow-up. Choose Positive Energy Solutions if long-term support and documentation matter most; choose Pro Custom Energy if you prioritise a fast, tidy install from a smaller dedicated team.
Need help choosing?
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FAQ
- Which business has more evidence of reliable aftercare?
- Positive Energy Solutions does, with 420 reviews (97% five-star) and repeated mentions of named consultants, customised manuals, and honoured pricing after the fact, versus Pro Custom Energy's 103 reviews and more general aftercare mentions.
- Does either business have documented aftercare problems?
- Positive Energy Solutions has a couple of minor noted issues (one generic post-install guidance case and occasional stock-related delays needing a second visit). Pro Custom Energy's summary doesn't mention aftercare complaints, though its smaller review volume means less data overall.
- Which business is better for a complex or large-scale system needing ongoing support?
- Positive Energy Solutions has documented experience across a wider range of system sizes, from 8.8kW/15-16kWh setups to large 13.8kW/54kWh SigEnergy packs, including tricky cable routing jobs.